Most helpful review

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New Reviewer

Launch upgrading

Launch Tech USA - Launch upgrading
Launch Tech USA - Launch upgrading
I need to upgrade my Launch x431 with the serial number 979794****89. How may I get subscription card to do that

User's recommendation: Not certisfy yet.

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ID
#4192725 Review #4192725 is a subjective opinion of poster.
Preferred solution
How to get a subscription card to upgrade my Launch x431 with the serial number 979794002189

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New Reviewer

To thank my tech for fixing my problem

Got my scanner to print hooked up remotely and saw problem and repaired it. Was very happy with response time and patience from tech

User's recommendation: Highly recomend.

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ID
#4321177 Review #4321177 is a subjective opinion of poster.
Location
Canonsburg, Pennsylvania

Cant reset my password

I Tried to retrieve my password, they said theyve send my a verification code to my email and never got any emal! So i cant retrieve my password
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ID
#4248639 Review #4248639 is a subjective opinion of poster.
Location
Tijuana, Baja California
New Reviewer

No support

You do not support global launch I bought that product not knowing I would not have support very disappointing
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ID
#3996485 Review #3996485 is a subjective opinion of poster.
Preferred solution
I think I should be refunded my money

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New Reviewer

My device was stolen while I was in Reno and would like to see if you can put a stop service on this device?

My Launch USA Code Reader was recently stolen out of my vehicle in Reno, NV. If you are contacted for tech support for this unit would like to find out if you can flag it or stop service for it. Serial Number 979392****39 Cread@r Professional Elite stolen on the 09/14/2022 Reno, Nevada. I realize the answer is likely no but as they say you don't get anything if you don't ask. Thank you for your time and I will be replacing it as it worked very well for me on VW transmission faults. Which oddly enough I fixed. Thank you for your time. James E. Canada

User's recommendation: Launch got right back to me that they had placed the stolen Creader on their stolen list! Cannot ask for more than that.

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ID
#3981581 Review #3981581 is a subjective opinion of poster.
Pros
  • Usa launch division offers good customer support
Cons
  • None the unit worked well for what i needed
Loss
$300
Preferred solution
they placed my stolen unit on a list so the folks who took it will not be getting support from Launch so they have done as much as they can and they did it quickly.

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New Reviewer

Problema con mi equipo

ME INDICA UNA GRABADORA QUE NO ME PUEDEN CONTESTAR QUE DEJE UN MENSAJE Y EL CORREO DE VOZ DICE QUE ESTA LLENO QUE TRATO LUEGO.ESTOY LLAMANDO POR TODOS LADOS TAMPOCO POR LLAMADA REGULAR NECESITO AYUDA
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ID
#3949840 Review #3949840 is a subjective opinion of poster.
Location
Trujillo Alto, Puerto Rico
Preferred solution
AYUDA PARA INICIAR SECCION EN MI SCANNER YA QUE NO QUIERE ENVIAR EL CODIGO AL EMAIL
New Reviewer

My Launch professional diagnostic tool isn't working

Launch Tech USA - My Launch professional diagnostic tool isn't working
They couldn't help since this product was direct from China, Amazon Seller wouldn't even respond. When I'm trying to get help, it shouldn't be this way when you are trying to get technical support they are not there to help. You ust have have direct support from the seller from where the purchase was made.

User's recommendation: Don't buy this product, if can't contact the seller after.

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ID
#3932441 Review #3932441 is a subjective opinion of poster.
Location
El Segundo, California
Pros
  • Communication
Preferred solution
Replacement or fixes

This tool doesn't come with a manual

Certain functions cannot be printed - from the REPORT section- but have to go through e-mail to print from a remote printer. There are 6-8 steps to send it to an email to print in a different format than the tool format looks. This tool, X431, has soooo much potential, but it is non-intuitive and has to be fiddled with to use some of the functions beyond a scan. Perform a function, send it to report(s) and you cannot find it again to print. Cannot print photos, some reports. Come Launch - fix the basics and quit adding gee-whiz stuff.

User's recommendation: so much potential, so non-intuitive.

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ID
#3859942 Review #3859942 is a subjective opinion of poster.
Location
Sedona, Arizona

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New Reviewer

Discord between smart box and software

I couldn't get my x.431v4.0 to work randomly one Day it said discordance with Smart box and software please see dealer. I couldn't figure it out so I factory reset my tablet and now my launch icon is gone also. So now I feel like an idiot

User's recommendation: Be careful not to loose your information.

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ID
#3818464 Review #3818464 is a subjective opinion of poster.
Location
Linn, Missouri
Pros
  • Easy to use