Resolved
Beaulah Ukd

Resolved: Can not activate my VCI. The Serial number is to...

Updated by user May 11, 2024

Company fixed the issue and I have been provided with apology. Resolved my issue the next business day.Excellent service provided

Original review May 04, 2024
Can not activate my VCI. The Serial number is to anther account. This is a New X431 Pro V7 I get an error "This VCI has been registered under another account:
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Anonymous
map-marker Durham, Durham

Technical questions

I recently purchased a launch crp123x and needed some technical support so I rang launch UK as I am British only to be told that it's an import from Hong Kong and therefore carries different software and firmware so they couldn't help with my question, now I don't know how this works but I would have thought seeing as it carries the launch name I would be able to get some support. So I am reaching out to launch USA to see if they can assist me, but the office was closed when I rang so I'll have to call back.
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Paul D Quq

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Unsatisfied

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Launch Tech USA - Unsatisfied
I am returning the launch creader elite v2.0. I have a 2019 m4 bmw with no faults.I got new scanner from Amazon on 12/24/23. I Plug scanner in car looking at different types of tools then and then remove it from plug then I got a passenger restraint malfunction. I tried to clear but would not let me.I just got back from bmw dealership they had to basically upgrade software to get rid of fault. It cost me $625 dollars. I would appreciate that someone will respond to this .I also would like to be reimbursed for damages. Regards Paul
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Loss:
$624

Preferred solution: Full refund

Payge Ccq
map-marker Grand Baie, Riviere Du Rempart

Having an issue with my crp129e its saying gear has stopped failing to scan not even a single brand

My launch crp123e is giving me a nitification saying gear has stopped whenever l want to diagnose and its not scanning ir evn searching a vin scan
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User's recommendation: Help after complains

ron c Hew

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Verified Reviewer
| map-marker Los Angeles, California

Launch pad 2

Best customer service I've had in long time, Jerad was more than helpfull, he walked me through everything and was super understanding of my lack of technological experience. Launch had gained a customer for life!!!
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User's recommendation: Good buy

Ima U Vir

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Verified Reviewer

Review was requested

Nothing happened. So, what's the point of this? 100 symbols100 symbols100 symbols100 symbols100 symbols100 symbols100 symbols100 symbols100 symbols
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Preferred solution: Actual SUPPORT!!!

Dorin Slv

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Verified Reviewer
| map-marker Lexington, Kentucky

Trying to activate Roxie w scanner

Just waiting for a reply. Bought a used Roxie w scanner that needs updating. Apparently no one works on Saturday
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User's recommendation: Don't buy used equipment

Anonymous
map-marker Atlanta, Georgia

ERROR CODE WHEN TRYING TO READ ABS

Launch Tech USA - ERROR CODE WHEN TRYING TO READ ABS
Reading abs system fault. 2012 f250 6.7, trying to read abs module and reader can't tap into systems for me to diagnose
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User's recommendation: Update system to read modules

Larry H Gpc

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Cannot get in touch with anyone from Ryan scanner, USA

Launch Tech USA - Cannot get in touch with anyone from Ryan scanner, USA
Launch Tech USA - Cannot get in touch with anyone from Ryan scanner, USA - Image 2
The mall app on your scanner 129X for ordering software I ordered a full functioning Chevrolet software it's been a week cannot download. Got no information back.
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Preferred solution: The software that I ordered

User's recommendation: Don’t use the mall software app

Albert V Kgc

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Verified Buyer

Email and password forgot

Launch Tech USA - Email and password forgot
Launch Tech USA - Email and password forgot - Image 2
I purchased this launch used I accidentally reset the tablet trying to reset the program but need the email and password from previous owners I lost it I have all the paperwork from the purchase but wen putting serial numbers and code get a message that its all ready set up to another account what can I do
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Loss:
$1000
Mikescbw M

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Verified Reviewer
| map-marker Canonsburg, Pennsylvania

To thank my tech for fixing my problem

Got my scanner to print hooked up remotely and saw problem and repaired it. Was very happy with response time and patience from tech
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User's recommendation: Highly recomend

Otilio L
map-marker El Segundo, California

My Launch professional diagnostic tool isn't working

Launch Tech USA - My Launch professional diagnostic tool isn't working
They couldn't help since this product was direct from China, Amazon Seller wouldn't even respond. When I'm trying to get help, it shouldn't be this way when you are trying to get technical support they are not there to help. You ust have have direct support from the seller from where the purchase was made.
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Pros:
  • Communication

Preferred solution: Replacement or fixes

User's recommendation: Don't buy this product, if can't contact the seller after.

Anonymous
map-marker Tijuana, Baja California

Cant reset my password

I Tried to retrieve my password, they said theyve send my a verification code to my email and never got any emal! So i cant retrieve my password
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James C Eli

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Verified Reviewer

My device was stolen while I was in Reno and would like to see if you can put a stop service on this device?

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My Launch USA Code Reader was recently stolen out of my vehicle in Reno, NV. If you are contacted for tech support for this unit would like to find out if you can flag it or stop service for it. Serial Number 979392****39 Cread@r Professional Elite stolen on the 09/14/2022 Reno, Nevada. I realize the answer is likely no but as they say you don't get anything if you don't ask. Thank you for your time and I will be replacing it as it worked very well for me on VW transmission faults. Which oddly enough I fixed. Thank you for your time. James E. Canada
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Loss:
$300
Pros:
  • Usa launch division offers good customer support
Cons:
  • None the unit worked well for what i needed

Preferred solution: they placed my stolen unit on a list so the folks who took it will not be getting support from Launch so they have done as much as they can and they did it quickly.

User's recommendation: Launch got right back to me that they had placed the stolen Creader on their stolen list! Cannot ask for more than that.

Sachaliz V

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Verified Reviewer
| map-marker Trujillo Alto, Puerto Rico

Problema con mi equipo

ME INDICA UNA GRABADORA QUE NO ME PUEDEN CONTESTAR QUE DEJE UN MENSAJE Y EL CORREO DE VOZ DICE QUE ESTA LLENO QUE TRATO LUEGO.ESTOY LLAMANDO POR TODOS LADOS TAMPOCO POR LLAMADA REGULAR NECESITO AYUDA
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Preferred solution: AYUDA PARA INICIAR SECCION EN MI SCANNER YA QUE NO QUIERE ENVIAR EL CODIGO AL EMAIL

Loria Vna

No support

You do not support global launch I bought that product not knowing I would not have support very disappointing
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Preferred solution: I think I should be refunded my money

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